Culture is Key: Saving Money by Investing in Culture - Prominence
Culture is Key: Saving Money by Investing in Culture05/08/2018
AnalyticsAnalytics TeamCultureData GovernanceDeploymentEpic ServicesEventsRevenue CycleWebinars All posts

HIMSS ’18 has come and gone, but there was one topic that really stood out from the rest – culture.

Culture isn’t always the first, or even second, thing we think about when it comes to Healthcare IT.  That being said, culture should be a top priority of any organization because without truly understanding the culture surrounding your company you risk high turnover and decreased innovation.

Essentially, culture is the glue that holds an organization together. The way people behave and what they believe are incredibly important elements to establishing an environment that motivates and embraces leadership.

Renown Health IT recognized this and embarked on a journey to find out exactly how to positively impact culture.  And, in turn, they wanted to see how cultural changes might increase their success at delivering projects and supporting technical needs and infrastructure throughout the organization.

So what does it take to create a culture that truly drives innovation, creates happiness, and promotes an authentic desire to do well?

 

For one – Input and Influencers

There’s no need to beat around the bush – if you’re looking for input, just ask.

Renown IT created several surveys they used to gather feedback and monitor the impact of changes. The surveys engaged the entire team to self-identify needed changes, create a baseline to measure against in the future, and provide a vehicle for ongoing feedback, communication, and transparency.

One survey was targeted at identifying “hidden influencers.” Hidden influencers are those outside of management who others seek out for input, advice, or to discuss concerns. They found that for every 200 people there are roughly 10-15 influencers hidden in plain sight, waiting to be valuable resources for communication.

Before they started on any major changes, the hidden influencers were identified, involved and educated in early changes to the culture.

 

Culture Kaizen

I know what you’re thinking – really, more meetings? Renown IT removed their team from the constant daily distractions and brought them offsite to focus on solving their biggest hurdle to accomplishing every other project and initiative.  Sitting down and discussing as a team, in real-time, with no other distractions allowed the team to focus on the real problems of fear and lack of communication.

Through these meetings, Renown IT held a Kaizen focused on redefining their culture through the following steps:

At the end of this session Renown IT recognized the current state challenges of the fear of retaliation hiding honest feedback to ensure high survey scores.  They also defined their operating principles:

Culture Club

Culture isn’t something you do once, check your checkbox and move on.  Like your office plant, culture is something you need to water, nurture and grow.

Renown IT created a culture club made up of volunteers who reinforce the culture the team identified during the Kaizen. They are responsible for:

They have also started to fun (and elaborate) videos to introduce new employees to the rest of the IT team.  This is an early way to set the bar high for a continued focus on their culture.

These changes seem simple.  Anyone can do it, right?  You just have to get everyone to buy-in and participate.

Renown IT saw tremendous improvement in engagement, communication, and retention. They quantified the ROI of their investment of time through looking at their voluntary turnover rates, which decreased drastically from 18% to 3.2% over the last 3 years.  If you think about that in financial terms, if it roughly costs $300k to onboard new employees each year, reducing turnover by 15% saved Renown IT close to $250K.

It’s obvious that creating a culture that keeps employees around is the best option. Do you have a solid understanding of your organization’s culture? If not, now is the time.

 

Recent Posts
Understand the basics of Data Governance technologies, including:  Why healthcare organizations choose to leverage Data Governance technologie…
Watch the University of Kentucky HealthCare’s Chris Burton as he discusses their approach to maximizing investments in multiple analytics tools, mini…
Streamlining your technology vendor list is a great way to improve data access, save money on software licensing, and maximize your team’s ability to…
Discover how Grady Health achieved a successful analytics tool transition from Qlik and Power BI to Tableau, along with automating data pipelines. Th…
Discover how Grady Health achieved a successful analytics tool transition from Qlik and Power BI to Tableau, along with automating data pipelines. Th…
© 2024 Prominence Advisors, Inc, All Rights Reserved

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Fermentum leo vel orci porta non pulvinar. Luctus venenatis lectus magna fringilla urna porttitor. Sodales ut eu sem integer vitae justo eget magna. Ultrices eros in cursus turpis massa tincidunt dui. Urna duis convallis convallis tellus id. Sed elementum tempus egestas sed sed risus pretium quam. Aliquam nulla facilisi cras fermentum odio eu feugiat pretium. Tellus in metus vulputate eu scelerisque. Sem nulla pharetra diam sit. Urna et pharetra pharetra massa massa ultricies mi quis hendrerit. Sed risus ultricies tristique nulla. Euismod lacinia at quis risus sed vulputate odio ut. Mauris rhoncus aenean vel elit. Tortor posuere ac ut consequat semper viverra nam libero. Pellentesque habitant morbi tristique senectus et netus et. Sem integer vitae justo eget magna fermentum iaculis eu non. Adipiscing diam donec adipiscing tristique. Massa sapien faucibus et molestie ac feugiat sed lectus vestibulum. Id diam vel quam elementum pulvinar.

Lorem ipsum dolor sit amet. Lobortis elementum nibh tellus molestie. Blandit volutpat maecenas volutpat blandit aliquam etiam erat velit scelerisque. Tellus cras adipiscing enim eu turpis egestas pretium aenean. Feugiat nisl pretium fusce id velit ut. Auctor urna nunc id cursus. Velit dignissim sodales ut eu sem integer vitae justo. Pellentesque adipiscing commodo elit at imperdiet dui accumsan sit. Nisi vitae suscipit tellus mauris. Interdum varius sit amet mattis vulputate enim. At risus viverra adipiscing at in tellus integer. Nunc scelerisque viverra mauris in aliquam sem. Convallis posuere morbi leo urna. In vitae turpis massa sed elementum tempus. Cursus euismod quis viverra nibh cras. Eros donec ac odio tempor orci dapibus ultrices in. Augue ut lectus arcu bibendum. Eget sit amet tellus cras adipiscing enim. Tincidunt praesent semper feugiat nibh sed pulvinar proin gravida.